The Terms and Conditions govern your use of, and any purchase from, the Site, and constitute an agreement between you and Ondaatje Gems & Jewels. By accessing the website www.aqogemsandjewels.com, you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, please refrain from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
The materials on Ondaatje Gems & Jewels website are provided on an 'as is' basis. Ondaatje Gems & Jewels makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ondaatje Gems & Jewels does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. Ondaatje Gems & Jewels does not represent or warrant that our site or its servers are free of viruses or other harmful components.
In no event shall Ondaatje Gems & Jewels or its suppliers be liable for any special, direct, indirect, or consequential damages or any other damages of any kind, including, without limitation, damages for loss of data or profit or use, or due to business interruption whether in an action in contract, tort (including but not limited to negligence) or otherwise arising out of the use or inability to use the materials on Ondaatje Gems & Jewels website, including without limitation any damages caused by or resulting from reliance by the user on any information obtained from Ondaatje Gems & Jewels, or that result from omissions, mistakes, interruptions, email or deletion of files, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Ondaatje Gems & Jewels records, programs or services, even if Ondaatje Gems & Jewels or an authorized representative has been notified orally or in writing of the possibility of such damage.
Ondaatje Gems & Jewels has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ondaatje Gems & Jewels of the site. Use of any such linked website is at the user's own risk.
Ondaatje Gems & Jewels reserves the right to revise these terms & conditions for its website at any time without notice. Any changes or modifications made will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Contracts for the purchase of Goods through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including noncontractual disputes or claims) will be governed by the law of the Democratic Socialist Republic of Sri Lanka. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of Sri Lanka.
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service, and guarantees. We will take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order Acceptance Policy. There may be situations where the product is no longer available. In this instance, we will contact you to advise you of the situation and provide alternative products of which you can proceed with your order or cancel. If you decide to cancel, Ondaatje Gems & Jewels will organize a refund.
Whilst we try to be as accurate as possible, all size, weights, and measurements quoted on this website are approximate. Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colors accurately. However, we cannot guarantee that the image displayed on your monitor will accurately reflect the true color of the products delivered to you. Please be aware that colors may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are on this website due to continual product development through research and design specifications may change without notice.
Shipping will be made to the address specified by you. Please note that our standard shipping of products is worldwide. We do our best to secure delivery within 5 – 14 Working Days worldwide. We offer free delivery. Note that orders cannot be updated once they have been shipped. On delivery, you will be required to sign a proof of delivery which shall be conclusive evidence that you have received your order. International shipments may be subject to customs fees, import duties, taxes, and other charges. These additional charges required for customs clearance are the responsibility of the recipient. Please refer to our Shipping Policy for further information.
If you receive a damaged, defective, or incorrect item, you can initiate a return within 5 days of delivery. Ensure the item is securely packed in its original or similar protective packaging to prevent damage during return transit. We cover return shipping costs for eligible items. Once we receive and inspect the returned item, refunds are processed within 7 days to your original payment method. Note that personalized items and change of mind purchases are non-refundable. Our exchange policy follows the same process. Please review our complete Return & Refund policy for comprehensive information.